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The service providers engaged by Banks / NBFCs for the purpose of recovery should employ only Debt Recovery Agents who have undergone 100/50 Hours of training and obtained the certificate from IIBF.
A person engaged by a Bank for collecting specified loans, or advances or other kind of debts from the debtors (or borrowers) following rules / guidelines prescribed by RBI from time to time is a Debt Recovery Agent
SSC passed or above
100 Hours Training: 10th Std. Passed and upto graduation
50 Hours Training: Graduation & above 50 hours
DRA training for collection / recovery agent / personnel employed by DSA / DMA / DRA or debt collection agency are offered by Bank or Training institutions authorised by IIBF
Rs 1200 for members and Rs 1500 for Non Members. (Plus taxes)
Minimum marks for pass in the subject is 50 out of 100.
Examination will be conducted in English, Hindi and other vernacular langauages viz. Marathi, Malayalam, Gujarati, Kannada, Oriya, Bengali, Tamil, Telegu and Assamese. Dra Telecallers examination will be conducted in English only.
MODULE - A BASICS OF BANKING, Principles of Banking - Structure and Function of Banking - Retail Banking - Recent trends - e-banking - KYC norms BRIEF OUTLINE ON VARIOUS PRODUCTS Credit Cards - Consumer Loans - Home Loans - Agriculture credit products etc.
MODULE - B Soft skills Communication skills - Inter personal skills - Telephone etiquette - Personal etiquette - Negotiation / Persuasive skills - Analytical Ability - Inter personal behavior
CODE OF ETHICS RBI Guidelines Banks guidelines Case studies / Case laws
Where will I get Model Question Papers for Debt Recovery Agent Exam?